CabWizz Ltd – Privacy Policy
Effective Date: [Insert Date]
This Privacy Policy explains how CabWizz Ltd ("CabWizz", "we", "our", or "us") collects, uses, stores, and protects personal data when you use the CabWizz mobile application, website, or services (collectively, the “Platform”). It applies to all drivers, customers, and users of our services.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
1. Who We Are
CabWizz Ltd
Registered office: 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB
Email: contact@cabwizz.co.uk
ICO Registration Number: [Insert when available]
2. What Data We Collect
We collect the following types of personal data:
For Drivers:
Name, address, email, phone number
Hackney Carriage driver and vehicle licence details
Identity verification documents (e.g., passport, driving licence)
Profile photo
Payment and bank details (processed via our website)
Usage data (e.g., login times, session duration, device ID)
Location data (to provide journey features)
For Customers:
Name, email, phone number
Pick-up and destination addresses
Booking history
Payment history (if applicable)
Ratings and feedback
For All Users:
Device information and IP address
App interaction data
Cookie preferences (see our Cookie Policy)
We do not collect or store credit/debit card details within the app.
3. How We Use Your Data
We use personal data to:
Verify identity and licenses for driver registration
Enable bookings and journey tracking
Display job alerts (Burst), events, and local listings
Process scrub fees and subscriptions via the website
Show accurate fare estimates and log reports
Provide access to forums, marketplace, and messaging groups
Improve our services through analytics
Enforce our Terms and Conditions
Respond to support queries
4. Legal Basis for Processing
We process personal data on the following lawful grounds:
Consent: For optional features like ratings, referrals, or marketing messages.
Contractual obligation: To provide services as outlined in our Terms.
Legal obligation: To comply with regulatory authorities (e.g. TfL, HMRC).
Legitimate interest: To maintain service quality, prevent fraud, and ensure platform functionality.
5. Data Sharing
We do not sell your personal data. We may share limited data with:
TfL (for rank or licensing violation reports, including your email if you submitted it)
Service providers (e.g., hosting, email delivery, or verification tools)
Payment processors (only via our secure website)
Accountants or third-party providers (with your consent)
Law enforcement if legally required
6. Data Storage and Security
Personal data is stored on secure servers within the UK/EU.
Sensitive files (e.g., document uploads) are encrypted in transit and at rest.
Financial records and expense logs are stored locally or in encrypted cloud storage — CabWizz cannot access them unless you opt in.
We enforce access control and audit logs to monitor data access internally.
7. Data Retention
We retain:
Booking and account data: for up to 6 years for tax and legal reasons
Ratings, messages, and forum posts: until deleted by you or your account is terminated
Encrypted logs and financial records: indefinitely (only accessible to you)
You may request deletion at any time unless retention is legally required.
8. Your Rights
Under UK GDPR, you have the right to:
Access a copy of your personal data
Correct or update inaccurate data
Delete your data (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time
Request data portability (in machine-readable format)
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, contact us at contact@cabwizz.co.uk.
9. Cookies
See our separate Cookie Policy for details about what cookies we use and how to manage them.
10. Changes to This Policy
We may update this policy to reflect changes in law or platform features. You will be notified of significant updates through the App or website.
11. Contact Us
If you have questions about this Privacy Policy or your data rights:
Email: contact@cabwizz.co.uk
Post: CabWizz Ltd, 4th Floor, Silverstream House, 45 Fitzroy Street, London, W1T 6EB
